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Conditions

General terms and conditions / legal information

1. Scope

The following terms and conditions are the basis for all business relationships based on the use of the online shop www.american-supps.com. They also contain information about rights and obligations in electronic business and distance selling. Information regarding the handling of personal data is also given. The conditions apply in the version valid at the time of the order or the use of www.american-supps.com. You will find a reference to the currently applicable terms and conditions on the contract documents sent to you. In addition, the current version can be viewed at any time via our online presence at the link: www.american-supps.com. We do not automatically accept deviating terms and conditions from contractual partners, but require express written consent.

2. Contractual partner & object of contract

The responsible contractual partner for www.american-supps.com is: American Supps Deutschland GmbH CEO: Herbert Friedl> info@american-supps.com Germany hereinafter referred to as: “Operator” The operator presents www.american-supps via its online presence .com goods & services mainly in the food sector. However, this fact is not to be regarded as a legally binding offer and therefore to conclude sales contracts. The German language is decisive for all legally binding contracts.

3. Costs

The use of the online presence www.american-supps.com is free of charge until orders are placed via the portal. The respective prices stated for orders at the time of the order process apply. The prices on american-supps.com include the currently applicable statutory value added tax in Germany.

4. Order & conclusion of contract

By clicking the "Order Now" button, you, the customer, will submit a legally binding offer to conclude a purchase contract for the goods & services from your shopping cart. Until then, you can make changes to the contents of the shopping basket (delete, add, change the quantity of shopping basket items). You will receive an order confirmation sent to you by email when you receive your contract offer. An acceptance of your offer and thus the legally effective conclusion of a purchase contract is made by e-mail about the composition of the ordered shopping cart or with the delivery of the goods. The operator has a period of one week from receipt of the offer.

5. Delivery costs & delivery

The delivery costs are shown separately in the shopping cart and add to the ordered value of the goods. The delivery takes place to the address you specified in the completed order form and in the period of the delivery time window you selected. We will deliver your order to the first closed door or the house entrance of the delivery address. We normally deliver orders within 1-2 working days. Should anything change about this delivery time, we will contact you immediately. > If the goods could not be handed in at the specified delivery address / delivery address, please contact our customer service. You, the customer, bear the additional costs incurred for a repeated delivery or the re-storage of the goods. We strive to deliver all of your goods within the agreed delivery time window, but are not liable if this is not possible due to adverse circumstances.

6. Availability

If for any reason ordered goods are not available on the desired delivery date, the purchase offer will automatically change to the deliverable quantity without the consent of the customer. At no time is there any claim to subsequent delivery of the shortages. However, the operator is allowed to propose complementary or similar products to the customer for completion.

7. Payment

Prepayment: Goods will be sent to you after receipt on our account

Cash payments: If cash payments have been agreed, payment is due immediately after the contract is concluded. After completing the order, you will receive a payment slip, which you can print out, have it scanned at the cash register partner branches (http://www.barzahlen.de/filialfinder/annahmestellen) at the cash register and pay the amount there in cash. Alternatively, you can have a payment code sent to your cell phone via SMS, name the cashier's payment code in the Barzahlen partner branch (http://www.barzahlen.de/filialfinder/annahmestellen) and pay the amount there in cash. The cash number partner branch transmits the payment confirmation in real time, whereupon the shipping process is started immediately.

Cash on delivery: The invoice amount is collected by the parcel deliverer (cash on delivery fee € 9.99)

Sofortüberweisung: TÜV-certified transfer system for the immediate payment of online purchases. Please have your TAN ready.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Schweden, we offer the following payment options. Payment is made to Klarna:

  • Invoice: The payment period is [14] days from the dispatch of the goods / ticket / or, for other services, the provision of the service. The full billing terms for the countries where this payment method is available can be found here:  DeutschlandFinnlandGroßbritannienNiederlandeNorwegenÖsterreichSchweden.
  • Installment purchase:  With Klarna's financing service, you can pay for your purchase in fixed or flexible monthly installments at the conditions specified in the checkout. The installment payment is due at the end of the month after Klarna sends a monthly invoice. You can find more information about the installment purchase including the general terms and conditions and the standard European information for consumer credit for the countries where this payment method is available here (only available in the specified countries): DänemarkDeutschlandFinnlandGroßbritannienNorwegenÖsterreichSchweden.

The use of the payment methods invoice, hire purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna as part of the initiation of the purchase and the execution of the purchase contract for the purpose of address and credit check. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. Further information and Klarna's terms of use can be found here. General information on Klarna is available here. Your personal information will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in . Klarnas Datenschutzbestimmungen protection regulations.

8. Returns, cancellation, warranty

Until the order is confirmed by the e-mail about the composition of the goods, the customer is free to refrain from his contractual offer. During the delivery of the goods, the shopping cart is to be checked by the customer for completeness and defects and to be signed by the driver. Defects and shortfalls that occur must be claimed immediately when the goods are handed over to the customer. You are free to request a replacement delivery of the goods or a credit note for the value of the goods. However, acceptance of the rest of the shopping cart cannot be refused due to shortages and / or defects occurring. American Supps will immediately issue refunds resulting from the cancellation.

It is pointed out that the delivery of food, beverages and everyday household items takes place to the exclusion of the regulations for distance contracts, opened and or particularly perishable goods with a best before date are excluded from the revocation. A return can generally only be recognized after consultation. Unpaid deliveries will not be accepted.

American Supps assumes no costs for returns etc. unless the reason for the return is clearly due to an error on our part. In this case we will send you a free return slip. In these cases, please send the goods back only with the return slip provided by us. For all other returns as well as "unfree" shipments, no costs will be assumed. In all other returns cases such as Too small, too large, etc., the cost of the return shipment is borne by the buyer.

9. Data Protection

See separate privacy policy

10. Other

The law of the Federal Republic of Germany applies to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods. This also applies when ordering from a country other than Germany. If the customer is a merchant, the exclusive place of jurisdiction for disputes arising from or in connection with the Oberndorf business relationship. The same place of jurisdiction applies if the customer's place of residence or usual place of residence is not known at the time the action is brought. If the customer has no general place of jurisdiction in Germany, the exclusive place of jurisdiction is the registered office of American Supps Deutschland GmbH, Oberndorf. Should one or more provisions be ineffective, this does not affect the effectiveness of the remaining provisions.

General terms and conditions of this online shop